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About True Tobacco
True Tobacco is an online tobacco product shop based out of Harrisonburg, Virginia. We have recently redesigned our website existence a few years ago and now offer customers the most robust online shopping experience ever. Our company boasts one of the largest selections of cigars, pipes and related smoke items in the United States. Products offered range from the name brand to the most obscure, hard to find ones. Customers who are beginners in the smoking world or those who are smoking aficionados will be impressed by the wide variety of products, pricing and great customer service here at True Tobacco.
What True Tobacco sells
If you like an occasional handmade cigar or are fast becoming a smoking fan of premium cigars, then True Tobacco is a great place to start. Our company offers retail and wholesale premium cigars, machine-made and handmade cigars, cigar wraps, tobacco, tobacco pipes, tubes, hookahs, humidors and other accessories such as ashtrays and lighters. True Tobacco offers cigars filled with delicious aromas and flavors. Cigar lovers will be impressed by the totality of True Tobacco’s offerings. If you enjoy scouting new products, trying out related products, then you’ll be able to find all you are looking for. If you are a newbie, you may find the product offerings to be really plentiful and a bit overwhelming. Not to worry, though. Our website is customer-friendly and is set up to ensure a pleasing shopping experience. While True Tobacco’s philosophy is that customers come first, we also guarantee the high quality of its product. Customers can be assured that all cigars and tobaccos are sourced from the best manufacturers domestic and abroad. All products arrive fresh at True every Monday and are inspected before they are stocked.
True Tobacco’s premium cigars include 65 of the most popular machine-made brands in the United States. You can find wide assortments of brands such as Te Amo, Garcia y Vega, 100% Dominican, Camacho and Dutch Masters. Click on the brand’s logo to reveal the cigars offered under that brand. For most of the 65 brands, True Tobacco carries at least 3 types of cigars! Under each brand, click on the left index to rearrange the cigar types under a specific characteristic such as shape, gauge, length, etc. You can also choose to display the new arrivals for a particular brand.
Clicking on a specific cigar type will bring up a detailed product description with all of its characteristics. Each cigar is described according to its manufacturer, country of origin, shape, flavor, length, strength, filler and ring gauge. Scroll down further to search for similar products to the selected cigar type. If you are training to be a cigar aficionado and want to impress your cigar buddies, pick a cigar you like and then search for related cigars to try. Oftentimes, searching websites for product information is difficult and not a pleasant experience. It just feels like you have to do such legwork even though you are just clicking on links. Our True Tobacco website actually makes this kind of searching of products an enjoyable, learning experience.
Whatever your need, True Tobacco most likely has it! If you can’t find it on our website pages, just contact the customer service department for help. There is a “Questions?” link placed conveniently at the bottom of each screen. Just click on this link, which will send you straight to a contact form. You can also use the customer service live chat to “talk” to a company operator. Additionally, there is a toll-free phone number available 24 hours/7 days per week for questions and ordering. Our customer service representatives are knowledgeable about the product line and are courteous. If you have a problem with an order or there is a delay in your order, we apologize and will help work out the problem with you.
True Tobacco Pricing and Shipping
The first thing you will hear about when customers talk about True Tobacco is our huge product line and awesome pricing. Our retail pricing is competitive with other websites but in most cases is better. Premium cigars are available in 10,20, 30 and higher counts for mere dollars per cigar. This is a steal in many cases! Also, considering the sales, closeouts and sampler pricing, you can really stock up on your favorite brands. True Tobacco offers wholesale pricing for orders over $1000 with business tax identification.
Stocking up several times a year with large orders is encouraged with our free UPS shipping for orders over $199. Our shipping includes domestic, international and military shipping to APO and FPO address. Domestic shipping is sent out Monday through Friday and is typically UPS ground or USPS, so delivery is a quick 2-3 days. We carry 95% of its inventory in stock so it can ship products same day if the order is received before 2pm Monday through Friday. On occasion, we may need an extra 1-2 days to acquire a product not in stock in which you would be informed of this by customer service immediately. Ultimately, you can track all of your orders for an estimated shipping date by entering in the order number and shipping zip code on the website.
True Tobacco Website
Unlike most of our competitors, we at True Tobacco offer our customers an easy to navigate website with many sophisticated search features. The search features help you find specific products based on characteristics for or may introduce them to products they may never have heard of and want to try. You can search cigars by brand and manufacturer in addition to its physical characteristics like flavor, shape and strength.
The home page of the website displays a slideshow of linkable ads on current specials. The ads are even numbered and can be clicked on separately so that you can click on a specific product ad or special. This is helpful and much needed as many websites often have ads that rotate too fast with too much information to digest. These ads can save you lots of money on an order as they include holiday samplers, markdowns and new closeouts so pay close attention to these.
Navigating the huge product offerings on our True Tobacco website are a cinch because of the grid style product boxes. You just click on the picture or the title of the product box to get to the details and add it to your shopping cart. The left side of the web page lists product categories that group the large inventory of hand made cigars and related products. You can click on name brands, special items such as sales, closeout and new arrivals. Most helpful to smoking newbies is that there are product links, which are sorted by shape, flavor, strength, wrapper, gauge, length, country of origin and manufacturers. So, if you are looking for that particular cigar you received for a Christmas present, use the manufacturers or country of origin links on the left side to find it quickly.
Once you’ve shopped for all of your products and placed them in the shopping cart on the website, checkout is easy. You’ll need to sign up for an account or checkout as a guest. Signing up for a free account will is recommended because it saves your billing and shipping information with the company for the next purchase. There is an age verification requirement screen that must be checked before entering payment information. This screen states the laws regarding the purchase of tobacco and that you have to be 18 or older. Acceptable payment is by credit cards such as MasterCard, Visa, American Express and Discover, in addition to Visa/MasterCard cash gift cards. We use Secure Socket Layer (SSL) encryption for the online shopping cart which is a widely used method of securing payments over the Internet. For international ordering, you click on this option and get sent to our True Tobacco page at www.internationalcheckout.com, which is a third-party company that processes domestic orders for foreign customers.
True Tobacco and Social Media
We offer a lot of information on our website about each product, its origin and how to handle it. To read product reviews, customer stories and articles on how handmade cigars are created and preserved, check out our True Tobacco WordPress blog at: www.Truetobacco.com/blog. You can leave reply to a blog post and subscribe to the blog to receive product updates.
In addition to the blog, we also have various social media presences on Facebook, Twitter and LinkedIn that our customers can participate in. Over 1500 fans already follow our Facebook page and share their shopping experience with other fans. On our Twitter page (www.twitter.com/TrueTobacco), over 5000 tweeters share their raves of True Tobacco’s product line and convenient online ordering. Most fans agree on the product line depth, customer service and pricing.
True Tobacco Affiliations
True Tobacco is a top-ranked reseller of tobacco products at ResellerRatings.com with 9.6 stars out of 10 starts. Over 1000 customers on bizrate.com have given us top ratings on the quality of our products, our fast delivery and customer service. These sites were developed for consumers and allow them to voice their opinions on experiences with companies. Reviews are candid and objective in that none of the customers are paid for their reviews of companies or products. So any customers who consistently ranked True Tobacco’s among the top rated in tobacco products is a strong incentive for the new online customer to give them a try. Our company is also affiliated with well-known consumer Internet sites such as Shopzilla.com, Shopping.com and Authorize.net.
Besides being affiliated with various Internet companies, we offer a business affiliate program for our customers. This is a marketing opportunity for small business owners and entrepreneurs to spread the word about True Tobacco to its own customers. Upon filling out a short form, we will send you 35 graphics and web page links to include on your website. You can receive an 8% commission for first-tier affiliate sales (for those you refer) and 2% on second-tier affiliate sales. (for those your affiliates refer) You are paid each time your affiliate account reaches $25!
True Tobacco is a company that strives to fulfill our customers’ needs through a huge product selection, great pricing, convenient online ordering, super fast delivery and good customer relationships. We believe in customer satisfaction as a primary business tool in a highly competitive and specialized market. True Tobacco attracts new customers through word of mouth, online referrals through customer reviewing and high rating with business monitoring services such as bizrate.com and shopping.com. But attracting new customers is not enough. Shopping at True Tobacco, educates you on products, teaches you something new and encourages you to continue shopping the great deals and pricing. By focusing on streamlining business operations and keeping low profit margins, we at True Tobacco can focus on the customer and make you the number one priority each time you shop. This is impressive and makes the experience with True Tobacco an enjoyable one every time you shop.